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T.E.M - Telecom Expense Management
With telecommunications services becoming increasingly complex to use and understand, and with multiple service and billing options, there is a strong case for enterprise, both medium to large businesses, to utilize telecom expense management services. There are many factors at play driving the need for telecom expense management including:
- Too many bills and/or bills are too large and complex to manage
- Lack of coordination between the enterprise accounts payable department and departments utilizing telecommunications services
- Companies telecommunications expenses can be substantial and and billing errors can represent 5% to 15% of the total bill.
Even before an enterprise considers TEM services, they will usually first realize that they may have an issue with telecom expenses and conduct their own telecom audit. While this is a good start, primarily because improvement starts with recognition of a problem, it is not a scalable solution, as enterprises are not equipped to manage telecom expenses. This is due to many factors including the fact that they lack knowledge of the type of errors that can occur in respect of wrongly charged services and alternative cheaper solutions, and expert knowledge of the Telecom Market.